Refund and Return Policy

Thank you for shopping at Sunshine Grocery Store. We strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 14 days of the delivery date.
  • The item must be in its original condition, unopened, and with all original packaging and tags intact.
  • Perishable items, such as fresh produce, dairy, and meat, are generally not eligible for return due to their nature, unless they are damaged or spoiled upon receipt.
  • Items purchased on sale or clearance may not be eligible for return.
  • You must provide a valid proof of purchase, such as the order confirmation or receipt.

2. Non-Returnable Items

The following items are generally non-returnable:

  • Perishable goods (e.g., fresh produce, dairy, meat), unless damaged or spoiled upon receipt.
  • Personal care items (e.g., cosmetics, hygiene products) where the seal has been broken.
  • Gift cards.
  • Downloadable software products.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at [Your Contact Information] within 14 days of the delivery date to request a return authorization.
  2. Provide your order number, a description of the item you wish to return, and the reason for the return.
  3. If your return is approved, we will provide you with a return authorization number and instructions on how to return the item.
  4. Pack the item securely in its original packaging, if possible, and include the return authorization number on the package.
  5. Ship the item to the return address provided by our customer support team. You are responsible for the return shipping costs, unless the item is being returned due to our error (e.g., wrong item shipped, damaged item).

4. Inspection and Processing of Returns

Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria outlined in this policy. If the return is approved, we will process your refund or exchange within 7-10 business days.

5. Refunds

If you are eligible for a refund, the refund will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your bank or credit card company.

6. Exchanges

If you would like to exchange an item, please indicate this when you initiate the return. Exchanges are subject to product availability. If the item you requested for exchange is not available, we will issue a refund instead.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team at [Your Contact Information] within 48 hours of delivery. Provide your order number, a description of the damage or defect, and photos of the item and packaging. We will work with you to resolve the issue, which may include a replacement, refund, or store credit.

8. Return Shipping Costs

You are responsible for the return shipping costs, unless the item is being returned due to our error (e.g., wrong item shipped, damaged item). We recommend using a trackable shipping method to ensure that we receive your return.

9. Changes to this Policy

We reserve the right to modify this return and refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes.

10. Contact Information

If you have any questions about our return and refund policy, please contact us at [Your Contact Information].